Amid COVID-19 and the transfer to distant work, main IT executives stepped up investments centered on collaboration and cloud in addition to instruments to collect suggestions on worker experiences, in keeping with a PwC and Qualtrics survey.
The examine coated greater than 200 CIOs, CTOs and IT executives at corporations with a minimum of 1,000 workers. PwC and Qualtrics additionally labeled listed leaders primarily based on how a lot they invested in IT initiatives to help a distributed workforce.
In response to PwC and Qualtrics, IT departments have been the silent superheroes throughout the COVID-19 pandemic and transfer to distant work.
At a excessive degree, greater than 65% of US-based IT executives stated they count on a minimum of 1 / 4 of their workforce to make money working from home completely. As well as, 85% of IT executives stated that they’re rising investments in worker listening and suggestions.
Needless to say Qualtrics focuses on worker and buyer suggestions and experiences, however the funding classes within the examine are value noting.
By venture class, main IT organizations invested closely in safety and privateness, cloud and buyer and worker expertise. The engagement and expertise investments are designed to take care of income development in addition to tradition in enterprises.
This is a take a look at the investments made to help distant employees.
Main organizations additionally stepped up investments for productiveness and collaboration instruments. This is a breakdown of the investments by class.
Different key knowledge factors:
- 94% of organizations say they analyze expertise expertise suggestions from workers with operational metrics equivalent to demographics, software utilization and variety of IT tickets submitted.
- 60% of leaders perceive worker satisfaction after an IT ticket or incident is closed.
- 62% of main organizations use always-on listening.